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 GO Mortgage Servicing Center


Welcome To The GO Mortgage Servicing Center

Our company's Servicing Center provides valuable information for customers who have recently purchased new homes or are refinancing their loans.

If you have a question or would like to leave a comment, please submit using the form on this page.

If this is your first time making a payment and you have a question please call us at, (888) 819-6023.

If it is not your first time making a payment and you have a question, please call us using this number, (866) 367-7524, or e-mail our customer service team by clicking here. You can also log in and utilize our secure message center and live chat feature.

You may also find our FAQs below with general answers to common servicing-related questions.

Please fill out the form below to ask a question or leave a comment.

GO Mortgage Servicing Benefits

Excellent Customer Service

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Rely on our exceptional customer service to get your questions answered about your loan.

Holiday Credit Protection

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All your finances, scores & alerts in one place.

Refinancing Alerts

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If you qualify for a rate reduction, we will alert you. You will also qualify for low refinance fees.

Free Loan Review

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Contact your Loan Officer for a free loan review.

Free Yearly Credit Report

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Contact your Loan Officer for your yearly free credit report.
Frequently Asked Questions
+Who can I contact to answer my questions on my mortgage?

You can always contact our Main Customer Service Division with ALL your mortgage inquiries at 1-866-367-7524, or send an email to customerservice@loanadministration.com

+How Do I know when my first payment is due?

Your first payment due date will be listed on your Note, your first monthly statement, and/or the payment coupon included in your closing documents.  You can also call GO Mortgage at 1-866-367-7524 or send an email to customerservice@loanadministration.com to find out your next payment due.

+Can I make a payment over the phone?

Yes. Clients can make a payment over the phone Monday – Friday from 8:30a.m. to 8:00p.m. & Saturday from 8:30a.m. to 5:00p.m. EST.

+Is there a fee to pay over the phone?

Yes. There is a $5 phone payment fee. However, as an added convenience to our clients, a one-time waiver of said fee can be provided, upon request.

+Can I setup my bill pay to pay my mortgage?

Yes. However, please allow 3 – 7 business days from the date a bill-pay is scheduled for your payment to be processed and posted to your account. Also, please ensure you include your 10-digit account number on your payments.

+ Where can I mail in my payments to?

All payments can be mailed into the following address. Also, please ensure you include your 10-digit account number on your payments. Go Mortgage, LLC Attn: Payment Processing Center PO BOX 11733 Newark, NJ 07101-4733

+How do I sign in to pay online?

Tap or click the "Make A Payment" button at the top of this page. Or, select "Make A Payment" from the drop-down menu located at the top right of this page.

+How do I create a new-user profile?

From the sign-on page, click on the link, “Register User ID/Password.” Utilizing your 10-digit account number, you will complete the new user registration form.

+I am having problems logging into my online account?

If you are experiencing issues with your login credentials or with the login page, please contact us at 1-866-367-7524 or send an email to customerservice@loanadministration.com

+How do I allow third party to have access to my account?

From the login page, click on the “Third Party Authorization Form.” Download and complete the form. Fax the completed form to 609-718-4889.

+I am having financial hardships and need assistance with my Mortgage. How can I learn about my options for my Home Loan Assistance?

From the login page, click on the "Home Loan Assistance" link. After reading through the options, please contact us directly at 1-866-367-7524.

+How do I enroll in automatic payment withdrawals?

Once you are logged into your online account, click on the “Loan Servicing Center” link. Then, click on the “enroll in automatic payment” link. Fill out the application form. NOTE: The field labeled “Name of Bank Account” should equal the Account Holder (i.e. Borrower or Co-Borrower) on your loan and NOT the name of your banking institution.

+ Can I enroll in bi-weekly payments and accelerate my principal balance?

Yes. Once you are logged into your online account, click on the “Loan Servicing Center” link. Then, click on the “enroll in automatic payment” link. Within the application form, you will have the option to select bi-weekly withdrawals. You will then select the withdrawal amount to be scheduled and select the additional principal amount you would like added. NOTE: For bi-weekly enrollment, the account must be paid one month in advance. For example, should you enroll for bi-weekly payments to start on November, your account must be paid through 11/1/15. Thus, the two payments that will be automatically taken in November will be for your 12/1/15 payment due.

+ I have made changes to my homeowners insurance. How do I provide the changes so that my escrow can be properly adjusted?

>Please contact us at 1-866-367-7524 for any changes to your homeowners insurance. Also, you may mail and/or fax any supporting documents to the following address:
Go Mortgage, LLC
Attn: Insurance Center
P.O. Box 202028
Florence, SC 29502-2028
Fax: 843-413-7133

+ I got a tax bill in the mail. Where can I forward my tax bill so that it can be paid through my escrow account?

Please mail and/or fax all tax bills received to: Tax Bills CoreLogic 1 Corelogic Dr. Westlake, TX 76262 Fax: 817-826-1697

+Can I mail in cash to make a payment?

No. Only personal checks, cashier’s checks, and/or money orders are accepted. Please include your 10-digit account number on all payments.

+Can I use a credit card to make my mortgage payment online?

No. We only accept online payments utilizing a checking and/or savings account. Our company policy does not allow for a second debt to be taken out in order to pay your mortgage.

+What is the mortgagee clause I need to have listed on my Homeowners Insurance?

The mortgagee clause for all loans serviced by Go Mortgage, LLC is as follows: Go Mortgage, LLC ISAOA, ATIMA C/O Central Loan Administration & Reporting P.O. Box 202028 Florence, SC 29502-2028 Fax # (843) 413-7133

+Does GO Mortgage charge a fee for paying my mortgage online, using the gomortgage.com site?

No. GO Mortgage does not charge any fees for making an online payment.

+Does GO Mortgage have a loss mitigation plan?

Yes, here is GO Mortgage's Loss Mitigation Plan.

+ Got questions over your Year-End statement?

Click here for a copy of our year-end statement.

+ Can I have PMI removed from my FNMA loan?

PMI may be removed when the LTV has reached 80% of its Original Value. Customers can have an appraisal done again if the loan is seasoned for at least two years (from date of first payment) and then must meet a 75% LTV if seasoned < 5yrs total. All request must be submitted in writing. Please contact our Customer Service Team at 1-866-367-7524 for further information.