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Client Resource Center

Thank You for Your Business

Whether it’s your first or fifth home, GO Mortgage understands and appreciates the trust you have placed in us to help you through the homebuying journey. This page was created as a resource for our clients to help answer questions, understand the process and get in touch with our team.

The following list of items could impact your ability to secure financing if they change unexpectedly during the mortgage process.

Please avoid the following:

  1. Changing jobs, becoming self-employed, or quitting your job.
  2. Purchasing any large items on credit such as cars, appliances, or furniture.
  3. Use existing credit cards excessively or fall behind on payments.
  4. Spending funds that have been set aside for closing costs.
  5. Omitting debt or liabilities from your mortgage application.
  6. Establishing new items of credit within 60 days of closing.
  7. Making any large deposits before checking with Home Loan Advisor.
  8. Closing any bank accounts or changing banks.
  9. Initiating any new inquiries into credit.
  10. Co-signing on any new credit for another person.
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Documents

Example documents needed

Conditions

Additional instruction and details for conditions.

1. Assets-Access to Funds 

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Please provide a letter from joint account holder giving full access to the funds in the bank account mentioned in your email.

2. Assets-Bank Statements 

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Please send your two most recent months' bank statements. All pages are required (including blank pages). You can submit your transaction history from online banking. Please make sure the following information is on the statement: name, website URL on the bottom of the page, and account balance must be included.

3. Assets-Builder Deposit Verification 

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Please send a copy of the check given to the builder for the down payment, as well as a bank statement showing the check was withdrawn from your account.

4. Assets-Cash/Funds to Close 

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Please send your two most recent months' bank statements. All pages are required (including blank pages). You can submit your transaction history from online banking. Please make sure the following information is on the statement: name, website URL on the bottom of the page, and account balance must be included.

5. Assets-Copy of Contract From Sale of Existing Home 

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Please send a copy of the contract from the sale of your existing home.

Frequently Asked Questions

Below are commonly asked questions that occur during the homebuying journey.

Where do I make my first payment?

You can make your first payment by mailing it to 15430 W. Capitol Dr. Suite 100, Attn: Accounts Receivable, Brookfield, WI 53005. Or by making a payment online at https://servicing.gogsf.com/. Simply select the single payment option under the Menu Bar.

Where do I make payments?

If GO Mortgage is servicing your loan, make any payments after your initial payment to: P.O. Box 11733, Newark, NJ 07101-4733. You can also make payments by phone at 1-866-367-7524  or online at gomortgage.loanadministration.com.  If you received notification that your loan was sold, payment instructions for the new lender were included in the notification. 

How can I tell if and when my taxes and insurance have been paid?

You can find more information by logging into your account at gsfservicing.loanadministration.com and select the “loan activity” tab to view all payment history.  You can also contact our customer service department at 866-367-7524 to discuss inquiries by phone at  1-866-367-7524  or online at gomortgage.loanadministration.com.

How do I open an encrypted email?

There is a 'click here' link in the encrypted email sent to you. You will need to log in or create an account with Barracuda Encryption. From there, you can download the email in its original format. Detailed directions can be found here - opening encrypted emails

What happens after we close?

You will sign paperwork at your closing, and your loan is considered funded. From there, your first payment will be due, typically two months out from your closing. Information on where to send your payment will be in your closing documents but you will also get an email from GO Mortgage on how and where to pay. 

How do I prevent wire fraud?

It's important that you are aware of wire fraud and protect yourself.
  1. Have a trusted contact to confirm details. Do not call the number in the email.
  2. Do not send any money without verifying wiring instructions from your title company, settlement, and/or closing agent.
  3. Be wary of any changes to instructions. Watch for red flags in any emails, paying attention to inconsistencies in email addresses or URLs in web links. 
  4. Try not to use free email accounts such as Gmail or Hotmail. They have a higher risk of being hacked by criminals.

Resources After You Close

Servicing and Payment Information

GO Mortgage's Servicing Center provides valuable information for customers who have recently purchased new homes or are refinancing their loans. You can find more information at https://servicing.gogsf.com/.

Send a Referral

Do you know someone else looking to purchase a new home or refinance? Please feel free to pass along your Home Loan Advisor's contact information.

Stay in Touch

To reach out to our leadership team, please use the form below or email Debbie Beier, COO - dbeier@gogsf.com or Jenni Geiger, VP of Production - jenni@gomortgage.com.

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Request a Consultation with a Home Loan Advisor